Dohop Launches Paid Service to Rebook Delayed and Cancelled Flights Across Alternative Airlines

TravelSure provides assistance when direct flights are delayed by more than three hours or cancelled, offering 24/7 multilingual support and alternative booking options subject to coverage conditions and financial limits.

Icelandic travel technology company Dohop has launched a new service called TravelSure, designed to help passengers find alternative flights when their direct journeys are delayed by more than three hours or cancelled.

The service allows eligible travellers to be rebooked with a different airline, rather than being restricted to the carrier originally booked.

Announced on November 5, 2026, TravelSure is aimed at airlines, online travel agencies and travel distributors, which can offer the service to customers as a paid add-on during or after the booking process.

TravelSure monitors covered flights and notifies eligible passengers when qualifying disruptions occur, providing options to continue their journey through alternative airlines, depending on available seats and routes.

When a flight delay exceeds three hours, passengers can access assistance and support, including multilingual customer service available around the clock and digital rebooking options.

Unlike traditional airline-specific rebooking arrangements, the alternative flight does not necessarily have to be operated by the original carrier.

This approach can expand the options available to travellers facing unexpected operational disruptions.

Dohop's terms specify that TravelSure requires enrolment and compliance with eligibility conditions. The service does not guarantee an alternative flight in every situation.

Rebooking is subject to financial limits that generally do not exceed the value of the original covered ticket, in accordance with the product's terms and conditions.

Coverage also takes into account the travel class and eligible services associated with the original booking.

Under certain circumstances, assistance may extend to necessary expenses arising from a disruption, including temporary accommodation, ground transportation and refreshments.

However, such expenses are subject to specific limits and require prior approval from the company.

Dohop emphasises that TravelSure is not a travel insurance policy and does not replace passengers' statutory rights to refunds or compensation from airlines.

TravelSure builds on Dohop's existing ConnectSure service, which was developed to assist passengers affected by missed connections involving separately booked flights or alternative airline connection arrangements.

Hugh Aitken, Chief Operating Officer at Dohop, said flight disruptions create operational pressure for travel companies and can affect customer loyalty.

He explained that the new service helps partners manage rebooking requests more efficiently while offering additional support to passengers.

Dohop works with more than 100 airline and travel industry partners, including carriers across Europe and Asia.

TravelSure provides an additional option for passengers seeking assistance when direct flights are disrupted, particularly when arrival times are linked to other travel reservations or important commitments.

However, travellers should carefully review the service fee, coverage limits and exclusions before purchasing it.

A delayed or cancelled flight does not automatically guarantee a replacement ticket without additional costs.

Passengers are also advised to retain their booking documents and contact the service provider promptly when a disruption occurs, while continuing to exercise their legal rights with the operating airline.